Returns & Refunds
At Online Automotive, we want you to be completely satisfied with your purchase. If you need to return car parts, our returns and refunds policy is designed to be simple, fair, and straightforward.
Whether you’ve ordered the wrong part or need to report an issue, below you’ll find everything you need to know about returning car parts online in the UK, including eligibility, refunds, and timeframes.
Eligibility for Returns
We offer a 30-day returns policy on all eligible car parts.
Returns are accepted within 30 days from the date of delivery.
Items must be unused, in their original condition, and include all original packaging.
This ensures all returned automotive parts can be safely resold or assessed.
How to Return Car Parts
To initiate a return with Online Automotive:
Contact our customer support team via customercare@onlineautomotive.co.uk or call 01604 666711 with your order details
Complete our online returns form
Our team will provide a returns number and the returns address, along with full instructions
Once your return has been received and inspected, we will process your refund or replacement as quickly as possible.
Return Shipping Costs
If you’re returning car parts due to a change of mind, you will be responsible for the return shipping costs.
If your order is damaged, faulty, or incorrect, Online Automotive will cover the return shipping costs.
Refund Process
Once your returned item has been received and inspected:
You will be notified by email regarding the status of your refund
Refunds are typically processed to your original payment method within 3–5 business days
Please note: it may take additional time for the refund to appear in your account depending on your payment provider.
Non-Returnable Car Parts
Some automotive products are non-returnable, including (but not limited to):
Products marked as “final sale”
Custom or special order car parts
Certain automotive parts such as electrical items, liquids, etc.
Damaged, Faulty, or Incorrect Items
If you receive damaged, defective, or incorrect car parts, please contact us within 48 hours of delivery.
Our team will resolve the issue quickly by arranging a replacement or refund where appropriate.
Exchanges
We do not offer direct exchanges.
If you would like a different car part, please return the unwanted item for a refund and place a new order through our website.
Customer Support
If you have any questions about returning car parts or your refund, our team is here to help:
Email: customercare@onlineautomotive.co.uk
Phone: 01604 666711
Important Returns Information
All returned goods remain your responsibility until they reach us.
We strongly recommend using a tracked delivery service that insures you for the full value of the car parts being returned.
Please retain your proof of postage until your refund has been successfully processed.
Here to Help
Online Automotive is a trusted UK supplier of high-quality car parts, offering competitive prices, fast delivery, and reliable customer support.
Our returns process is designed to give you confidence when buying car parts online, with clear policies and quick resolutions.
Thank you for choosing Online Automotive. We appreciate your business and are committed to delivering quality car parts and excellent service every time.