Delivery Information

At Online Automotive, we’re committed to providing a seamless shopping experience, with fast and reliable delivery on car parts across the UK.

Below you’ll find everything you need to know about our delivery options, costs, delivery times, and dispatch information.

Delivery Options

We offer a range of delivery services to suit your needs:

Untracked Service: 1–2 working days – £4.95*

Tracked Service: 1–2 working days – £6.95*

Click & Collect: 1 working day – Free

Scottish Highlands: 3–5 working days – £19.95*

Oversized & Overweight Items:

Items over 1 metre in length and/or 25kg in weight may incur an additional charge.

Delivery Areas

We currently deliver car parts to:

UK Mainland

Scottish Highlands & Isles

Northern Ireland

Unfortunately, we do not offer international delivery at this time.

For customers in the Scottish Highlands & Isles, delivery may take an additional 1–2 working days, and extra charges may apply. Please check at checkout for accurate pricing or contact us on 01604 666711.

Dispatch Times

Orders placed before 3:00 PM (Monday–Friday) are typically dispatched the same day.

Orders placed after 3:00 PM or on weekends will be dispatched the next working day.

During peak periods (such as holidays or sales), dispatch times may be slightly longer. Please allow up to 2 additional working days for processing.

Tracking Your Order

Once your order has been dispatched, you’ll receive a confirmation email with your tracking details.

If you experience any issues or delays, please get in touch and we’ll resolve them as quickly as possible.

Delivery Issues

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery by emailing customercare@onlineautomotive.co.uk with your order number.

We will investigate the issue and arrange a replacement or refund where necessary.

Address Information

Please ensure your delivery address is correct at checkout.

We are unable to amend addresses once an order has been placed. Any changes after dispatch may result in delays or additional charges, which will be the customer’s responsibility.

Customer Support

If you have any questions about delivery, our team is here to help:

Email: customercare@onlineautomotive.co.uk

Phone: 01604 666711

Here to Help

At Online Automotive, we aim to make buying car parts online as simple and stress-free as possible. That includes fast dispatch, reliable delivery, and clear communication throughout your order.

If you have any questions about your delivery, our team is here to help.

Thank you for choosing Online Automotive. We appreciate your business and are committed to providing high-quality car parts and dependable customer service.

Additional Information

Orders placed after 3pm will be processed the following working day.

Orders placed on non-working days require +1 working day.

Click & Collect orders are typically ready within 48 hours from processing, with email updates provided throughout.

If your item is oversized or you are located in a remote area, additional charges may apply. If this is the case, we will contact you when processing your order.